System Administration

System Administration

Remote Hands Support

NDV offers 24/7 on-demand system administration and “remote hands” services. System administration includes a wide range of troubleshooting, upgrading, and installation services on supported server-side software. Remote hands include the following services:

• Providing Racks along with Space & L1 Support Services required for hosting Servers and other network equipments
• Visual monitoring of the collocated Servers and other network equipments
• Shutdown/Reboot of the collocated servers and other network equipment, as directed by customer
• Changing tapes in tape library/drive owned by the customer, as directed by customer
• Handover of tapes, material etc to the customer/representative, as directed by customer
• Help in the movement of equipment in/out of the IDC, from vendor/representative, as directed by customer
• Securing the cables in Equipment and ensuring the power cords in sockets/replacing the cords and cable from Customer spares on site, as directed by customer
• Providing vendors /customer/representative access to the site, as directed by the customer

Platform and Data Base Support Services

Managed Platform and Data Base Support Service offers monitoring and management of customer’s operating system and data Base environment by experienced system administrators on 24×7 basis.

Salient Features

• Service Delivery based on ITIL framework (Incident/ Change/ Problem/ Configuration etc Management)
• Level 1/ Level 2/ Level 3 / Support with clear scope
• Leverage our vast ecosystem of vendors
• Access to large pool of skilled & certified resources
• Stringent SLAs on response & resolution time
• Service Assurance Manager to manage the engagement with clear escalation matrix

Benefits

• Readily available certified and skilled resources
• Avoid nuisance of hiring & retaining technology resources
• Defined SOPs to ensure systems uptime with optimal performance