NDV offers 24/7 on-demand system administration and “remote hands” services. System administration includes a wide range of troubleshooting, upgrading, and installation services on supported server-side software. Remote hands include the following services:
Providing Racks along with Space & L1 Support Services required for hosting Servers and other network equipments
Visual monitoring of the collocated Servers and other network equipments
Shutdown/Reboot of the collocated servers and other network equipment, as directed by customer
Changing tapes in tape library/drive owned by the customer, as directed by customer
Handover of tapes, material etc to the customer/representative, as directed by customer
Help in the movement of equipment in/out of the IDC, from vendor/representative, as directed by customer
Securing the cables in Equipment and ensuring the power cords in sockets/replacing the cords and cable from Customer spares on site, as directed by customer
Providing vendors /customer/representative access to the site, as directed by the customer
Platform and Data Base Support Services
Managed Platform and Data Base Support Service offers monitoring and management of customer’s operating system and data Base environment by experienced system administrators on 24×7 basis.
Managed OS Services
Technology Support
Microsoft Windows
Sun Solaris
Red Hat Linux
HP-UX
Key Activities
OS Installation
Configuration
Day to Day Services
Monitoring Services
Server Management
Troubleshooting Services
Managed DB Services
Technology Support
Microsoft SQL Server
Oracle Server
My SQL
Key Activities
DB Server Installation
Instance Management
Monitoring Services
Maintenance Services
Troubleshooting Services
Salient Features
Service Delivery based on ITIL framework (Incident/ Change/ Problem/ Configuration etc Management)
Level 1/ Level 2/ Level 3 / Support with clear scope
Leverage our vast ecosystem of vendors
Access to large pool of skilled & certified resources
Stringent SLAs on response & resolution time
Service Assurance Manager to manage the engagement with clear escalation matrix
Benefits
Readily available certified and skilled resources
Avoid nuisance of hiring & retaining technology resources
Defined SOPs to ensure systems uptime with optimal performance
Know More
Ask our engineers for service details and a customised Scope document to meet your requirement