SLA

NetDataVault’s (NGBPS LIMITED) Service Level Agreement (“SLA”) applies to all Virtual/Cloud Servers, Dedicated Hosting Servers, Shared Servers & Co-location clients. The Client agrees that measurements via our “Self Service” portal establish the eligibility for any applicable Performance Credits. In event that Client determines discrepancy in such measurement, client shall promptly notify NetDataVault (NGBPS LIMITED). Further NetDataVault (NGBPS LIMITED) and Client will mutually agree upon validity and accuracy of the measurement, and upon Client’s eligibility for any applicable Performance Credits. NetDataVault (NGBPS LIMITED) reserves the right to add, modify, or delete any aspects of the Service Level Agreement at any time at its sole discretion.